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Manager, Testing Digital

Apply Req ID: 2106333 Date posted 12/01/2021

The Manager, Testing Digital leads a team of testers and provides hands-on technical and testing leadership to assigned teams, developing and testing strategies for our agile digital testing teams. Has a full understanding of Agile testing, DevOps process and management of Value Stream testing teams. Has hands on experience in leading and testing in an agile environment. Can estimate testing efforts based on story point values. Monitor progress and allocates resources to assure project tasks are completed on schedule. Strong understanding of automation methodologies including TDD and BDD. Experience with Performance Testing The incumbent reviews system requirements and system design documents to create test cases with detailed steps and expected results with a high degree of accuracy. S/he promotes and develops awareness of Agile testing methodologies and continuously enhances knowledge/expertise in own area and keeps current with leading-edge technologies trends. May assist in developing test strategies and plans. May also be tasked with analyzing complex technical system problems.


  • Accountable for team adherence to prescribed testing processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further as necessary
  • Acts as a consultant / resource to other areas of IT and the Business; promote and develop awareness of testing methodologies and standards
  • Develops and manages operational processes that are consistent across the portfolio; ensure QA processes are incorporated into overall technology delivery practices and standards
  • Ensures testing is conducted in a manner that does not impact the production environment (e.g. scheduling of file transmissions, etc.) and in accordance with established information security and information privacy policies and guidelines
  • Implements quality, operational, and service management processes and ensure adherence to the processes
  • Provides testing estimates and estimate revisions for costs and resources, track financial actuals against provided estimates and provide forecasts to appropriate stakeholders
  • Manages creation, review and sign-off of testing documentation (e.g., test strategies, plans, schedule, cost estimates, test cases, dashboards, defect logs, test phase closure reports) and ensure all test artifacts adhere to testing standards and audit requirements
  • Manages the integrated intake/demand/schedule and periodically perform risk assessments; communicate and negotiate testing timelines, budget, staffing, scope and critical milestones with project managers
  • Manage business partner relationships to build knowledge of their business, applications and corresponding IT applications
  • Oversees creation of testing strategies, plans and project documentation using risk analysis methodologies and tools, aligning with development approach/methodology selected for the project
  • Oversees/ chairs the daily defect / status calls to ensure defects are documented and tracked and defect fixes are retested in timely manner and report the status of test planning, test execution and defects via daily dashboard reporting to project team using standard test quality metrics
  • Participates in test case creation and test case execution when required to ensure test teams meet project timelines and manage and support the team in creating reusable test assets for both manual and automated test scripts
  • Understands and communicates testing impact of scope changes / project change requests to the project management team both from a timeline/cost and a risk perspective
  • Directs and reviews the work of the team and provides training to enhance knowledge and skills


  • Bachelor's Degree in Computer Science, Information Technology or equivalent field or equivalent work experience
  • 9-12 years’ experience developing test strategies, test plans, and test cases

Skills and Abilities:

  • Ability to build relationships and work collaboratively
  • Ability to evaluate and identify opportunities to improve technology performance
  • Ability to prioritize and manage workload
  • Ability to stay continuously informed on current leading-edge technologies industry trends
  • Advanced knowledge of job area combining breadth and depth of experience
  • Project management skills
  • Minimal physical effort such as sitting, standing, and walking


  • Addresses customers’ requests, ensures concerns are recorded accurately and action is initiated appropriately
  • Makes extra effort to satisfy customers’ needs and meet commitments
  • Communicates in a timely and straightforward manner
  • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
  • Keeps everyone involved informed about progress and issues
  • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
  • Provides assistance and coaches less experienced team members
  • Executes risk management process and procedures without management direction, and demonstrates awareness of expected results
  • Knows the relationship and impact of actions and results
  • Has an understanding of regulations impacting area supported
  • Follows through to meet commitments to others
  • Takes responsibility for achieving strong results, despite balancing multiple complex demands
  • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious
  • Understands the relevant products and services and the markets in which they are sold and their risk return to the organization
  • Can identify and speak to major operational issues across the organization
  • Uses information and data effectively to support a position and present a rational case

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.


Primary Location: Dorchester, Massachusetts, United States

Other Locations: New Jersey-Holmdel,Massachusetts-Dorchester

Organization: Santander Bank, N.A.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.


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