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Associate, User Experience Research

Apply Req ID: 2102986 Date posted 06/25/2021

The Associate, User Experience Research is responsible for working with designers, researchers, product managers, and developers to deliver great user-centered digital experiences to our customers. The Senior UX Researcher will contribute to, drive, and deliver on the strategy and execution of the user experience within our Digital Sales, Online Banking, and Mobile Banking experiences owned by the Digital Team. The Senior UX Researcher will conduct behavioral (usability testing, ethnographic studies, usability benchmarking, click testing, A/B testing, etc.) and attitudinal (interviews, voice of the customer & survey analysis, card sorting studies, etc.) research to help us better understand our customers. The Senior UX Researcher will also conduct other types as research such as secondary market research, competitive analysis, heuristic evaluations, etc.

  • Facilitate and conduct various forms of research (voice of the customer analysis, card sorting, tree testing, surveys, user analytics, usability testing, market research, etc.) to empower us to better understand our customers
  • Collaborate with designers, researchers, and product managers to understand existing customer pain points and provide recommendations to remediate
  • Collaborate with designers, researchers, developers, and product managers to proactively identify potential new value/features to bring to our customers
  • Evaluate the competitive landscape (direct and indirect) to understand opportunities for improvements or new features
  • Facilitate design & research workshops that inspire user-centered problem solving
  • Mentor and assist junior UX researchers and UX interns
  • Perform additional administrative functions as needed

Qualifications

  • BS/BA degree or higher in Design/Creative, Human Interaction, Research, Technology, or related field is preferred
  • 6+ years of related experience required
  • Ability communicate well through oral and written communications and actively collaborate with others
  • Ability to meet deadlines and provide critical analysis
  • Ability to present work to stakeholders
  • Ability to form and communicate actionable research insights to technical and business stakeholders
  • Expertise with usability testing & research methodologies
  • Familiar with design tools such as Sketch or Figma
  • Familiar with agile methodologies such as Scrum, Kanban, or SAFE
  • Proficient in Microsoft Office and Outlook
  • A portfolio that showcases your research process and examples of your work is desired
  • UX or CX Industry Certification preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.


Primary Location: Dorchester, Massachusetts, United States


Other Locations: Massachusetts-Dorchester


Organization: Santander Bank, N.A.

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