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Associate Director, Platform & Delivery Management (nCino)

Apply Req ID: 2101647 Date posted 04/20/2021

The nCino Associate Director, Platform & Delivery Management is the technology owner of the platform and is responsible for directing and guiding the evolution of the platform as a key efficiency driver for SBNA’s Commercial, Real Estate and Vehicle Finance businesses.

The candidate will be accountable for delivering high complexity projects to satisfy business requirements as well as onboarding new lines of business to the platform. The Candidate will also oversee the day to day management of the platform, including bug management and resolution. The candidate is accountable for the platform evolution and long-term stability and effectiveness. The candidate will be working on leading edge nCino features and integrations. The candidate, engages in the solution proposal process which involves researching and finding the appropriate technology, educating, and creating the approach to implement that technology. The candidate will manage a team of highly skilled and motivated individuals, consistent of Delivery Managers, Business Analysts, Developers, Testers and System Integrators.

The candidate will be accountable for continuing an excellent working relationship with the business to ensure needs are properly understood, that expectations are managed and met.


  • Advises and consults on technologies costs, benefits, and implementation requirements
  • Anticipates business needs and researches technologies that would be appropriate to meet those business needs
  • Articulates emerging technologies, their strengths, weaknesses, risks and their application within enterprise
  • Coordinates work plans to achieve expected results per expected timelines by utilizing resources from all parts of the organization
  • Defines systems/platforms architecture and integration strategy and recommend design solutions
  • Develops and maintains solution architecture blueprints
  • Develops processes to ensure alignment between the business strategies and applied technology roadmap
  • Envisions, develops, proves, and articulates innovative solutions to business requirements
  • Evaluates and recommends technology acquisitions and alternative solutions/methodologies/strategies
  • Leads and promotes strategic direction of IT Infrastructure Technologies based on business requirements
  • Performs Proof of Concept testing in a lab environment
  • Seeks opportunities to implement standards, policies, and process improvements
  • Serves as a point cross-functional technical leader on various projects
  • Master's Degree in computer science engineering or an equivalent discipline or equivalent work experience
  • 12-15 years demonstrated experience around designing architecture, leading POC's, and leading implementation efforts in the nCino/Salesforce space

Skills and Abilities:

  • Ability to articulate complex processes in clear and concise documentation
  • Ability to follow through on expectations
  • Ability to lead people, provide direction and set clear objectives
  • Demonstrated ability to keep abreast of IT industry and technology trends
  • Demonstrated knowledge of the latest technology innovations and their applicability to business operations
  • Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management
  • Demonstrated understanding of IT Service Management concepts and procedures
  • Demonstrated understanding of design principles for solutions such as Storage Area Networks, Data Protection, and Directory Services
  • Excellent communication, presentation, influencing, and reasoning skills
  • Exposure to multiple hosting environments such as AIX, Linux, Windows Server, HP Servers
  • Highly flexible and able to quickly adapt to changing priorities
  • Highly organized, self-motivated, customer oriented and able to work independently as well as within a team
  • IT Effectiveness: application sourcing, technology strategy and planning
  • Knowledge of enterprise strategies and project management processes
  • Proven track record managing large, complex software development/integration projects in both host and distributed environments
  • Strong reporting, decision making, analytical and problem-solving skills
  • Minimal physical effort such as sitting, standing, and walking


  • Applies detailed knowledge of the organization’s products and services to own analysis and recommendations
  • Designs, develops and drives the adoption of risk management policies, processes, and procedures Applies advanced skills in operational processes and uses it to improve work efficiency and quality
  • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages
  • Asks open-ended questions that encourage others to give their points of view
  • Ensures people receive the information they require, and brings the team together to share information
  • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
  • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks
  • Improves relationships between key individuals to achieve seamless cross-team workflow and positively impact results
  • Uses informal networks to gain support for ideas and projects
  • Recognizes potential and multiple impacts of change and acts as a coach to help people understand and prepare for change
  • Takes proactive action to maintain relationships that are impacted by change
  • Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints
  • Anticipates customer needs and proactively makes recommendations

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Primary Location: Dorchester, Massachusetts, United States

Other Locations: Texas-Dallas,Florida-Miami,New York-New York,New Jersey-Holmdel,Washington-Olympia,Massachusetts-Dorchester

Organization: Santander Bank, N.A.


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