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Sr. Specialist, Employee Relations

Apply Req ID: o8evdfwO Date posted 09/16/2020


Essential Functions:

  • Supports employee relations team in day-to-day administrative tasks, such as scheduling meetings and taking meeting minutes, as well as entry of cases on the ER Case Tracker.
  • Conducts research as it pertains to various HR and business-related issues and inquiries, as needed.
  • Serves as project manager on various HR-related special projects.
  • Provides service and support by responding to questions and requests from internal and external customers as needed via phone, email or face to face.
  • Provides management with best practice research and recommendations.
  • Fosters a client-focused environment and mindset to ensure delivery of an exceptional employee experience.
  • Acts as main point of contact with vendors for HR systems.
  • Assists with tracking HR metrics and reporting in support of the Company's strategic goals.
  • Creates, organizes and maintains employee relations files and records, including employee relations logs and employee rehire status records, and identifies employee relations issues independently as well as upon request.
  • Provides coaching, consulting and problem solving in areas including, but not limited to recruitment, on-boarding, performance management, management and employee development, employee relations, training and policy/procedure implementation.
  • Tracks the Performance Improvement Process from implementation through completion, monitoring for potential problems and escalating issues to the HR Business and Strategy Partners as necessary.
  • Interprets policies and procedures, incorporating knowledge of state and federal employment laws. (e.g., ADA, FMLA, EEO, etc.) and practices, and provides recommendations to resolve complex employee relations issues.
  • Identifies, analyzes, and provides support for effective conflict resolution practices in partnership with the LOB and HRBP for respective region/market.
  • Reviews and evaluates work performance issues in collaboration with management and HR Business and Strategy Partners, including editing and producing Performance Improvement Plan documents.

Other Functions:

  • Other duties as assigned.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.


  • Education -
    • Bachelor's Degree: in Organizational Development, Communications, Education, Business Administration, Human Relations or an equivalent field;or equivalent work experience.
  • Experience -
    • 1-4 years HR, Administrative, or related experience.
  • Skills & Abilities -
    • Ability to handle sensitive information with the highest degree of integrity and confidentiality
    • Must be able to interact and communicate with all levels of the organization, mindful of the culture and diversity of the audience
    • Ability to prioritize tasks and handle numerous assignments simultaneously
    • Understands the importance of employment law and compliance, especially regarding employment eligibility, confidentiality, proper maintenance of employee files, and forms management
    • Conducts ER reviews and audits in line with applicable practices and in support of Compliance team directives
    • Ability to work with a diverse range of personalities and express their thoughts concisely/professionally
    • Ability to prioritize in a high-pressure, fast-paced environment
    • Excellent planning and organizational skills with strong attention to detail and concern for accuracy
    • A demonstrated level of confidentiality and professionalism
    • Ability to think proactively with the ability to use independent judgment in order to complete tasks
    • Detail oriented with the ability to work on a team as well as independently with minimal supervision
    • Demonstrated proficiency in the use of the MS Office suite, in particular, Excel, Word, and PowerPoint
    • Ability to support both HR and LOB-related project rollouts, communications, marketing materials, and organizational change management
    • Strong learning and inquisitive skill set
    • Must be able to problem solve and adapt quickly to changing circumstances
    • Strong verbal communication, writing and interpersonal skills along with the ability to form strong cross-functional relationships
    • Team player mindset, actively take initiative and have a strong work ethic
    • Have a “customer service” orientation with ability to escalate issues when appropriate
    • Demonstrated use of strong analytical skills – both using tools (e.g., Excel, Business Objects, etc.) and problem solving/critical thinking skills


  • Change Orientation - Support for Change:
    • Foundational - Learning and Developing
      • Learns new methods and procedures or modifies them to meet new standards
      • Is positive about new approaches and methods resulting from change

  • Collaboration - Conflict Management:
    • Foundational - Learning and Developing
      • Demonstrates concern for treating people fairly and equitably

  • Collaboration – Relationship Management:
    • Proficient – Applying and Executing
      • Knows who to reach out to inside and outside of one’s team to get work done
      • Takes action to enhance working relationships needed to achieve seamless work flow

  • Execution - Accountability:
    • Foundational - Learning and Developing
      • Maintains professional behavior at all times in representing the company
      • Does all routine work accurately and on-time; is aware of own impact on others

  • Execution – Initiative:
    • Proficient – Applying and Executing
      • Displays initiative, flexibility and focus to get things done
      • Actively contributes ideas, suggestions, and constructive comments in meetings and discussions

  • Influence - Two-way Communication:
    • Foundational - Learning and Developing
      • Communicates clearly and precisely
      • Listens carefully and asks questions to clarify understanding

  • Problem Solving - Solution Definition:
    • Foundational - Learning and Developing
      • Collects data and relevant facts to communicate problems
      • Presents the general outline and direction of the solution

  • Risk Business Acumen - Industry Acumen:
    • Foundational - Learning and Developing
      • Knows who the organization’s key customers and competitors are
      • Has basic understanding of financial services industry and how organizations operate

  • Risk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Foundational - Learning and Developing
      • Learns about and diligently follows established risk management policies, processes and procedures

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.

Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy. To be considered eligible for internal posting, Santander employees must meet all of the following eligibility requirements:

  • Completion of at least one year of active service in Santander;
  • Completion of at least twelve months in current position; and
  • Be in “Good Standing”.

Please click here to see the full policy -


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