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Sr. Specialist Business Process Management

Apply Req ID: Req0996520 Date posted 08/10/2022
Sr. Specialist Business Process Management

Dallas, United States of America


With over 2.9 million customers and $64 billion in managed assets, Santander Consumer USA (NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing. Additionally, operating as Chrysler Capital we provide full-spectrum automotive finance for Chrysler Group dealers; direct-to-consumer lending solutions; plus fleet, lease, floorplan, and business lending solutions. We are committed to providing excellent service to our customers, our people, and our community by placing our Simple, Personal, and Fair values at the center of everything we do.  Founded in 1995, SC is headquartered in Dallas, TX and currently has over 6,000 Associates across various locations.  For more information visit

We offer a comprehensive benefits package that includes medical, dental, vision and prescription drug coverage which you are eligible for on your date of hire.  We also offer a minimum of 18 days of PTO (with additional days for professional development and volunteering), 11 paid holidays, tuition reimbursement, and a 401(k) plan with immediate company match of 100% of the amount you contribute, up to 6% of your eligible pay.

The Specialist/Sr. Specialist, Business Process Management supports various types of initiatives to document processes critical to operational efficiencies and/or customer experience. The incumbent works with various levels of the organization to ensure documentation is current and complete. S/he interacts with subject matter experts and several levels of management to analyze, build, and deploy process documentation. S/he will be the central point of contact for all assigned Operational Procedures; including Knowledge Base updates, Process Maps, initial documentation creation, archiving of documentation, and other specific assigned tasks.

Essential Functions/Responsibility Statements:

  • Facilitates the documentation process for Business procedures. Includes both initial creation and updates to documentation. 
  • Identify applicable communication method required to complete documentation updates.
  • Completes multiple procedure tasks assigned by management per departmental procedures.
  • Partners with business partners to drive completion of documentation, ensuring alignment to all applicable standards, and timelines.
  • Ensures  all Operations Procedure changes are properly documented.
  • Assist/Facilitate in meetings with various internal departments including, but not limited to:  Operations, Marketing, Compliance, Legal, and training on procedure documentation.
  • Establishes and maintains effective working relationships with key business managers and teams.
  • Establishing Operational Business processes/applications knowledge to effectively create documentation.
  • Proactively escalates items at Risk to management with alternative possible solutions to move effectively towards task completion.
  • Assist new hires via side by sides to help understand the department.
  • Develops and maintains a detailed understanding of business processes and applications, customer needs and priorities.
  • Effectively document SharePoint Trackers with documentation updates.
  • Assist with documentation retrieval required for exams or evidence, as needed.
  • Works toward understanding the appropriate Regulatory impacts within procedure documents and advises of appropriate updates.
  • Works toward understanding the Risk opportunities within procedure documentation and advises appropriate management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's Degree: in Business, Finance, Economics, Mathematics, or equivalent field, or
  • Equivalent work experience

Work Experience:

  • 3-5 years’ Experience conducting analysis on process data as well as leading process improvement projects.
  • 3-5 years’ Experience in process modeling/optimization.
  • 3-5 years’ Experience with building and reporting key performance indicators.
  • 3-5 years’ Experience in Project management, integration of business processes, systems, and/or products.

Skills and Abilities:

  • Ability to self-manage, multi-task, and keep initiatives on track simultaneously
  • Excellent communication and organization skills
  • Excellent analytical capabilities
  • Detail oriented, organized, and analytical
  • Strong commercial orientation with a balance of pricing and strategic business management capabilities
  • A passion for understanding  business partners and their processes.
  • Must relate well to all skill levels of people, listens, and builds constructive relationships, and uses diplomacy and tact.
  • Shows creativity and innovation in presenting ideas.
  • Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives
  • Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency
  • Demonstrated proficiency in Microsoft Excel, Word, PowerPoint, Visio, and SharePoint
  • Conscientious with strict attention to detail

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English

Primary Location: Dallas, Texas, United States of America

Other Locations: Texas-Dallas

Organization: Santander Consumer USA Inc.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.


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