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Manager, Business Control and Risk Management

Apply Req ID: oRSScfwx Date posted 06/18/2020


Job Family: Risk

Monitors activities to minimize the company's exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize compliance and regulatory risk by resolving issues and ensuring adherence to company and legal standards. Responsible for ensuring that all of the company's activities adhere to the necessary rules and regulations, and that the company complies with legal/regulatory statutes and jurisdictions.

Job Function: Business Control

Ensures transparency of business results, finance and processes. Typically organizes a reporting system and tracks goals accomplishment, collect and process data and provides managers with all necessary company management data and information.

Summary of Responsibilities:

The Manager, Business Control & Risk Management is responsible for managing the various activities related to risk management performance within a single risk domain. The Manager will manage a team that works to identify, assess and action various risks through the assigned business line by executing a defined risk program. The Manager will oversee the evaluation of processes, review internal control/quality reports and participate in initiatives and lead opportunities for improved efficiency, effectiveness and/or Risk reduction. S/he supports and monitors business line risk and compliance with corporate policies and procedures and federal and state laws, including appraisal/appraiser related laws and regulations.

Essential Functions:

  • Identifies, analyzes, monitors and minimizes business risks, and ensures proper control policies and procedures are in place.
  • Provides leadership, coaching and counseling to department members including assigning and developing department, team and individual goals and performance management.
  • Defines scope and establishes team targets for project and day to day deliverables.
  • Assists with knowledge transfer of resources and processes to other Risk teams.
  • Communicates regulatory requirements and risk mitigation strategies to lines of business.
  • Provides thought leadership and expertise in risk management practices and subject matter knowledge.
  • Ensures the business functions have adequate processes and procedures in place to effectively monitor and manage risk.
  • Conducts risk and control assessments on a regular basis to ensure segment/function meets corporate standards that specifically relate to internal operating controls.
  • Monitors activities related to compliance with operational risk guidelines.
  • Develops practical solutions to implement operational controls and risk management activities.
  • Assesses levels of adherence/execution and identifies risk/control improvements in areas with medium to high complexity.
  • Identifies cross-segment solutions and collaborates across multiple areas to identify effective and practical controls and risk management techniques.
  • Manages and coordinates analytical reporting needs for the business units.
  • Leads and contributes to policies for developing, documenting and analyzing existing control procedures.

Other Functions:

  • Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.


  • Education -
    • Bachelor's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field.
    • or equivalent work experience
    • Master's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field.
  • Experience -
    • 5-9 years Risk Management.
    • Previous management experience.
  • Skills & Abilities -
    • Understands and communicates impact on line of business of all relevant enterprise/regulatory led initiatives
    • Strong risk assessment, negotiation and problem resolution skills
    • Strong collaboration and relationship management skills
    • Self starter, able to establish relationships and transcend multiple cross-functional/divisional boundaries, largely unaided
    • Proven ability to apply strategic thinking to multiple, complex organizational and business issues, and has ability to translate into practical plans for project execution
    • Project management skills
    • Knowledge and working understanding of additional auditing standards, theories, concepts, and terms (including Sarbanes-Oxley, COBIT and the COSO Integrated Control Framework).
    • High sense of urgency with ability to drive results
    • High proficiency in PowerPoint, Word and Excel
    • Excellent verbal and written communication/presentation skills
    • Effective multi-tasking and prioritization skills
    • Demonstrable evidence of stakeholder management
    • Control mindset
    • Ability to work across business groups and in a team environment
    • Ability to lead and drive change
    • Ability to handle diverse workload and tight schedules
  • Licenses & Certifications -
    • Other Risk Certification


  • Collaboration - Relationship Management:
    • Proficient - Applying and Executing
      • Knows who to reach out to inside and outside of one’s team to get work done
      • Takes action to enhance working relationships needed to achieve seamless work flow

  • Collaboration - Teamwork:
    • Proficient - Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members

  • Execution - Accountability:
    • Proficient - Applying and Executing
      • Follows through to meet commitments to others
      • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Influence - Information Sharing:
    • Proficient - Applying and Executing
      • Uses information and data effectively to support a position and present a rational case

  • Influence - Two-way communication:
    • Proficient - Applying and Executing
      • Communicates in a timely and straightforward manner
      • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
      • Keeps everyone involved informed about progress and issues

  • Risk Business Acumen - Industry Acumen:
    • Proficient - Applying and Executing
      • Stays current with industry and regulatory trends and emerging risk issues
      • Has good understanding of current market and competitive landscape that the organization operates within

  • Risk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Proficient - Applying and Executing
      • Executes risk management process and procedures without management direction, and demonstrates awareness of expected results
      • Knows the relationship and impact of actions and results
      • Has an understanding of regulations impacting area supported

  • Risk Management - Risk and Compliance Adherence:
    • Proficient - Applying and Executing
      • Communicates the importance and benefits of risk management to counterparts
      • Displays natural skepticism and curiosity to question the status quo and uncover issues
      • Adheres to a good root cause analysis process

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.


Employer’s Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


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