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Associate, Program Management

Apply Req ID: oS5RefwM Date posted 03/09/2021


Job Family: Project Management

Oversees, develops and analyzes policies and practices related to project management and the project management office. Develops, analyzes and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects. Defines, develops and deploys standardized project management tools and templates to ensure projects are completed efficiently.

Job Function: Project Management

Develops, edits and implements project plans to manage the lifecycle and operational aspects of projects (i.e., resources, scope, schedule, assumptions and dependencies). Manages work streams, prepares status reports and interfaces with stakeholders to ensure strategy and execution are aligned with defined objectives. Coordinates and communicates the activities of project personnel with relevant stakeholders to ensure progress within time and budget constraints.

Summary of Responsibilities:

The Associate, Program Management implements, communicates, and expands various programs ensuring they have the resources needed to succeed. S/he assists in overseeing and managing planning, coordinating, executing, and reporting on programs. The incumbent supports the program manager in execution of assigned programs.

Essential Functions:

  • Manages process and program management deliverables for all assigned projects from initiation thru closure, including intake activities
  • Acts as expert in program management providing leadership, mentoring and empowerment to other project managers.
  • Acts as a key Risk Management liaison in the development, design, and implementation of new business applications and technologies that support the organization’s strategic and operational plans while maintaining effective internal control and sound risk management practices.
  • Drives/participates in the funding process, as appropriate (i.e. presentations, business case)
  • Leads and contributes to the development of program definition and scope with applicable stakeholders
  • Identifies project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives
  • Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
  • Facilitates Program Team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders
  • Develops presentations, dashboards, reports and other team and executive level project communications and documentation
  • Adheres to Santander Bank project management standards by ensuring that recognized project management processes, discipline and controls are consistently applied to projects from initiation through closure.
  • Develops, communicates and implements program risk mitigation plans and completes risk actions, issues and decisions documentation to effectively monitor risk and enable accountability and responsibility
  • Develops and implements contingency and recovery plans when deliverables are missed (i.e. identify critical path, document, plan for Return to Green, business continuity plan, etc.)
  • Documents and communicates project changes, project health and project status project team, business owner an executive sponsor
  • Tracks and reports accurate project plans and budgets in line with appropriate governance.

Other Functions:

  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers.
  • Other duties as assigned.


  • Education -
    • Bachelor's Degree: Computer Science, Business Administration or equivalent field.
    • or equivalent work experience
  • Experience -
    • 5-9 years Banking, Business or Project Management.
    • Formal project management experience in a financial services environment.
    • Enabling individuals to work effectively as they plan, implement, and experience change.
    • Building project planning documents.
    • Engaging the support and resources of others to achieve project goals and objectives; influencing without authority.
    • Developing and coaching others indirectly or directly.
    • Experience with SW Project Management tool.
  • Skills & Abilities -
    • Excellent communication, problem-solving and decision making skills with the ability to effectively communicate with all levels in the organization
    • Ability to manage all aspects of multiple projects, deliverables and timelines
    • Ability to research, interpret, and incorporate industry and other best practices into project management processes
    • Ability to understand, apply, and articulate industry project management principles, theories, and concepts
    • Ability to identify risks and manage them, escalation when necessary
    • Ability to think both tactically and strategically moving through both fluidly
    • Ability to analyze project data, metrics and financials, making data-driven analytical decisions
    • Demonstrated knowledge of project and portfolio management tools (i.e. Visio, Excel, MS Project, PowerPoint, SQL, PowerBI etc.)
    • Knowledge and expertise in the use of project management, PMLC and SDLC methodologies and tools (i.e. Agile, SCRUM, Waterfall, Iterative)
    • Knowledge of functional area may be required
    • Proven experience prioritizing, budgeting, estimating, project implementation
    • Excellent communication, problem-solving and decision making skills with the ability to effectively communicate with all levels in the organization
    • Ability to manage all aspects of multiple projects, deliverables and timelines


  • Change Orientation - Flexibility:
    • Proficient - Applying and Executing
      • Adapts quickly to change and makes suggestions for increasing the effectiveness of change
      • Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands

  • Change Orientation - Innovation:
    • Proficient - Applying and Executing
      • Initiates creation or modification of procedures, policies, systems or structures to more effectively meet customer needs and requirements

  • Change Orientation - Support for Change:
    • Proficient - Applying and Executing
      • Understands rationale for change and adjusts schedules and tasks to make things work
      • Anticipates and plans for changes in work schedules and assignments

  • Collaboration - Relationship Management:
    • Proficient - Applying and Executing
      • Knows who to reach out to inside and outside of one’s team to get work done
      • Takes action to enhance working relationships needed to achieve seamless work flow

  • Collaboration - Teamwork:
    • Proficient - Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members

  • Execution - Accountability:
    • Proficient - Applying and Executing
      • Follows through to meet commitments to others
      • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Execution - Excellence:
    • Proficient - Applying and Executing
      • Organizes and prioritizes workload and tasks for oneself and team members
      • Actively plans ahead for routine and cyclical work

  • Problem Solving - Problem Identification:
    • Proficient - Applying and Executing
      • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


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