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Commercial Banking Business Development Officer/Relationship Manager

Apply Req ID: Req0992438 Date posted 01/25/2023
Commercial Banking Business Development Officer/Relationship Manager

Hartford, United States of America


Job Family Description:

Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensuring a consistent flow of new revenues to the company. Uses knowledge of markets, industries, and clients to determine demand, future trends and potential projects. Works pre-developed lead lists to generate business and identify new customer prospects.

Job Function Description:

Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Makes presentations to potential clients and contributes to the achievement of sales targets.

Essential Functions/Responsibilities:

  • Acts as primary contact for new business development which focuses on the acquisition and retention of commercial banking customers
  • Owns the relationship as primary point of contact
  • Focus on companies doing business in the Tech/Life Sciences industry
  • Drives revenue growth through self-sourced opportunities within the upper end / more complex universe of commercial customers and prospects
  • Sources prospects and COI's
  • Individual budget responsibility in alignment with Incentive Plan Goals
  • Cross sells all bank products and direct the coordination of product partners in the attainment of business plans
  • New England Coverage - with focus on a specific territory
  • Works in collaboration with credit professionals to produce written support of new or renewing credit exposure
  • Represents Santander in civic and community functions
  • Identifies, evaluates, structures and documents commercial credit transactions
  • Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
  • Solves unique problems with broad impact on the business segment and financials

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience in Business, Finance, Economics, or equivalent field. (Required)

Work Experience:

  • Experience as a Commercial Banking Relationship Manager/Business Development Officer. Must possess experience prospecting clients, ideally in the Tech/Life Sciences industry
  • Demonstrated experience and success in meeting sales goals, managing client relationships and experience in credit, credit support or financial analysis

Skills and Abilities:

  • Knowledge of commercial banking products and services (both credit and non-credit)
  • Ability to work independently and leverage professional relationships within and outside the bank
  • Understanding of capital structures
  • Product knowledge in all bank offerings
  • Extensive knowledge of financial analysis, risk evaluation, loan documentation and commercial loan structures
  • Full utilization of sales automation tools and related technologies
  • Superior sales presentation, interpersonal, negotiation and written and verbal communication skills, evidenced both internally and externally
  • Persuasion, Diplomacy, Negotiation and closing skills

This is a hybrid position and sit in anywhere in the New England market

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.


Primary Location: Hartford, CT, Hartford

Other Locations: Connecticut-Hartford,New Hampshire-Concord,Connecticut-Hartford,Massachusetts-Boston,Massachusetts-Boston,Rhode Island-Providence

Organization: Santander Bank N.A.


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