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Executive Assistant - Risk & Compliance

Apply Req ID: 2104612 Date posted 09/09/2021

The Executive Assistant performs secretarial and administrative assignments of a confidential nature including, but not limited to, calendar management; scheduling meetings; booking meeting rooms; coordinating travel arrangements including booking travel tickets and settlement of related expenses. S/he also conducts administrative and office related project functions for multiple directors/managers and their teams.

  • Circulates presentation materials and other documents for meeting attendees as appropriate
  • Creates filing systems and monitors efficiency, copies/collates complex materials
  • Drafts emails and other documentation as instructed for review by management
  • Gathers information, maintains/updates more complex spreadsheets/databases
  • Organizes and maintains diaries/calendars/schedules and maintain responsibility for scheduling appointments
  • Prepares purchase orders as required and obtains the appropriate approvals
  • Provides advanced clerical support, prioritizes mail, develops agendas/programs for meetings
  • Takes and relays messages and appropriately escalates calls to the appropriate personnel.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

  • Bachelor's Degree; in Business Administration or equivalent field or equivalent work experience
  • 3-5 years Administrative support experience
  • Ability to apply independent judgment when resolving routine enquiries
  • Ability to effectively interact with senior level management both internally and with external clients
  • Ability to manage top level managers supported with tact, diplomacy and assertiveness
  • Ability to multi-task, react and think quickly
  • Ability to recognize sensitive material and maintain the utmost discretion and diplomacy with a high degree of confidentiality
  • Ability to seek clarification or assistance when needed
  • Attention to detail and problem-solving skills
  • Continual attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines
  • Demonstrated ability to organize, plan and develop multiple projects within time constraints to meet deadlines while staying within budget
  • Demonstrated ability to work independently to establish priorities, multi-task, meet deadlines, strong organizational, time management and planning skills, Demonstrated calendar management and scheduling
  • Desire to work as a true partner with the Executive and anticipate needs
  • Excellent interpersonal, written and communication skills
  • Excellent interpersonal, written and communication skills. Ability to recognize sensitive material and maintain the utmost discretion and diplomacy with a high degree of confidentiality
  • Exceptional customer service skills
  • High level of attention to detail and demonstrated problem solving skills. Approaching tasks from a positive perspective and with openness to change
  • Polished executive assistant with professional maturity and previous corporate environment experience
  • Requires professional demeanor at all times and must be flexible in a fast-changing environment
  • Self-starter with strong sense of ownership and involvement
  • Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint), Within guidelines, makes independent decisions regarding planning, organizing, and scheduling work] Minimal physical effort such as sitting, standing, and walking
  • Addresses customers’ requests, ensures concerns are recorded accurately and action is initiated appropriately
  • Makes extra effort to satisfy customers’ needs and meet commitments
  • Assesses problem situations and initiates effective interventions that result in customer satisfaction
  • Takes time to develop and maintain relationships with customers
  • Communicates in a timely and straightforward manner Probes for additional information, clarifies assumptions and confirms agreed-upon actions Keeps everyone involved informed about progress and issues
  • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
  • Provides assistance and coaches less experienced team members
  • Establishes rapport with all parties in an attempt to diffuse tension
  • Confronts the issue, not the person
  • Knows who to reach out to inside and outside of ones team to get work done
  • Takes action to enhance working relationships needed to achieve seamless workflow

Primary Location: Boston, Massachusetts, United States

Other Locations: Massachusetts-Boston

Organization: Santander Bank, N.A.


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